Your Privacy at MultiLink

MultiLink Community Services Inc. is committed to protecting the privacy, dignity, and confidentiality of the people we support, our staff, and our community.

We manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles, as well as relevant aged care and disability legislation.

We only collect personal information that is necessary to deliver services, meet legal obligations, and support the wellbeing and safety of clients, participants, and staff. Wherever possible, information is collected directly from the individual, with consent.

Personal information may include contact details, service information, employment records, and health information required to provide safe and appropriate support. Sensitive information is collected only when necessary and authorised.

We are committed to:

• Collecting information fairly and lawfully
• Using information only for relevant service or legal purposes
• Keeping personal information secure and confidential
• Allowing individuals to access and correct their information
• Protecting information from misuse, loss, or unauthorised access
• Responding appropriately to any suspected data breach

Individuals have the right to request access to their personal information and to ask for corrections if information is inaccurate, incomplete, or outdated.

If you have questions about how your personal information is managed, or if you believe your privacy has been breached, you can contact our Privacy Officer.

For full details about how we collect, store, use, and protect personal information, please refer to the complete Privacy Policy, here.

If you have feedback or concerns about privacy or the handling of personal information, please visit our Complaints Management Policy and scan the QR to submit your feedback.